Tips for Security Guards in Dealing with Difficult Situations

Security guards play an important role in keeping people safe.

They often work in high-stress environments and may be called upon to handle difficult situations.

This article will provide some tips for security guards on how to deal with difficult situations effectively.

Tips for Security Guards in Dealing with Difficult Situations

Stay Calm and Collected

It is important for security guards to stay calm and collected in difficult situations. This will help them to think clearly and make rational decisions.

If a security guard becomes agitated or angry, it could escalate the situation.

There are a few things that security guards can do to stay calm in difficult situations:

  • First, they should take a few deep breaths and try to relax their body.
  • Second, they should focus on the task at hand and not let the situation get to them.
  • Third, they should remind themselves that they are trained to handle these situations and that they will be able to do their job effectively.

De-escalate the Situation

Security guards should try to de-escalate difficult situations whenever possible.

This can be done by using active listening, empathy, and effective communication.

  • Active listening: Active listening means listening to the other person without interrupting and trying to understand their point of view. This shows the other person that you are interested in what they have to say and that you are taking them seriously.
  • Empathy: Empathy means understanding and sharing the other person’s feelings. This can be done by using statements such as, “I understand that you are upset,” or “I can see that you are angry.”
  • Effective communication: Effective communication means using clear and concise language that the other person can understand. It is also important to be respectful and avoid using threats or insults.

Call for Backup

If a situation escalates or poses a threat, security guards should promptly call for additional support from colleagues or supervisors.

This will help to ensure that the situation is handled safely and effectively.

Use Force Judiciously

When confronted with physical threats, security guards should employ force judiciously.

This means using only the amount of force necessary to protect themselves or others.

Security guards should always follow their training and legal guidelines when using force.

They should also be aware of the potential consequences of using force, such as injury to the other person or legal liability.

Additional Tips

In addition to the tips listed above, security guards can also follow these additional tips to help them deal with difficult situations effectively:

  • Be aware of your surroundings. Security guards should always be aware of their surroundings and be on the lookout for potential problems.
    • It includes being aware of people, vehicles, and objects that could pose a threat.
  • Be prepared to act. Security guards should be prepared to take action if a situation arises.
    • This includes having the necessary training, equipment, and resources to handle the situation.
  • Be professional. Security guards should always act professionally, even in difficult situations.
    • This means maintaining a calm demeanor and treating everyone with respect.


In South Africa with its diverse society, 11 official languages and different cultures there is a heavy burden on private security guards to take up the slack created by the inability of the SA Police Services to keep law and order and enforce the country’s laws.

By following the tips in this article, security guards can help to ensure that they are prepared to handle difficult situations effectively.

By staying calm, de-escalating the situation, calling for backup, using force judiciously, and being aware of their surroundings, security guards can help to keep people safe and prevent harm.